Frequently Asked Questions
Everything you need to know about shopping with Mine & Yours.
How do I know the items are authentic?
Authenticity is our top priority. Every item undergoes a rigorous multi-point inspection by our in-house experts and third-party luxury authentication services before it is listed for sale.
What is your return policy?
We offer a 14-day return window for all items, provided the original security tags remain attached and the item is in its original condition. Please note that certain high-value pieces may be final sale.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually arrives within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.
How do you determine the condition of pre-owned items?
We use a standardized grading scale ranging from 'New with Tags' to 'Fair Condition.' Detailed descriptions and high-resolution photos of any wear or flaws are provided on each product page.